2013年4月27日 星期六

5 Things You Need To Know About Chinese Social Media


Guest post written by Henry Fong
Henry Fong is CEO of Yodo1, a Beijing company that helps developers enter the China mobile gaming market.

When answering that kind of question, here’s five points I usually make:China probably has more social media users thanFacebook has in the entire world combined, but to many of my Western colleagues, the market still remains a mystery. It’s very large, they acknowledge, but why should it interest them as developers or investors?
China’s Social Media Market: Nearly a Billion Users — Mostly on Mobile
With China’s entire population at 1.4 billion, this estimate of 1 billion Chinese social media users may seem exaggerated, until you do some basic math: QQ, one of China’s oldest social networks — born in the 90’s as a clone of ICQ and now the primary entry point for Qzone, a Facebook-style social network — was architected to work on any phone in China, even cheap models with 2G plans. Consequently, it’s difficult to find anyone in China without a QQ account. In July 2012, the company reported 700 million monthly active users on QQ, and 500 million monthly active users on Qzone.  Those are just the social network platforms of one company. Several others exceed 100 million users (see below). Just as notable, most Chinese social media activity happens on mobile: QQ is mainly accessed by phone, as is the second leading network, Sina Weibo, which boasts 60%+ mobile usage.
China Has Many 100 million+ User Social Networks For Many Purposes
Unlike Western-based social media, largely dominated by Facebook and Twitter, China has several networks which exceed 100 million active users. They can largely be categorized by their main usage modes; again, note that most are mobile-driven and becoming more so each day:
  • The aforementioned QQ/QZone (owned by Tencent), with 700 million+ monthly active users, is the largest social gaming platform, and is the company’s main revenue source.
  • The Twitter-like Sina Weibo (literally, “Sina microblog”) with some 400 million users, is largely a mobile-focused social network and mass communication platform often leveraged by celebrities, brands and industry experts through a Twitter-esque usage model.
  • Tencent Weibo is very similar to Sina Weibo in terms of functionality and demographics, and has about 200-250 million users.
  • WeiXin, a voicemail-based social networking service akin to WhatsApp, reported 100 million registered users this April.
  • Douban is sort of a Chinese MySpace, popular with special interest groups and communities, and for networking around specific topics and has over 100 million users.
  • Renren, formerly Xiaonei (literally, “schoolyard”), was born as a network for re-connecting friends from school years, and reported 100 million active users this June. RenRen pretty much looks, feels and does exactly what Facebook does.  Like Facebook, RenRen is trying to stay relevant in the fast-growing mobile space.
From an app developers’ perspective, this diversity of usage changes the calculus of social network integration – with so many huge social networks to choose from, it mainly depends on what you want your app to do.
Facebook and Twitter Will Never Dominate in China (Even If They Were Allowed There)
Mark Zuckerberg’s pre-IPO visits to China fueled rumors that his social network, now blocked by the government there, will finally be allowed into the country. But as I’ve written before, barring some dramatic change, Facebook will never, ever be a dominant force in China, even were it allowed into the country with the state’s full endorsement (highly unlikely in itself).
Facebook’s primary revenue model, advertising, is strictly regulated there, as is its second revenue stream, gaming. In fact, every core feature of Facebook would require several government licenses, each of which would likely take months to procure. It’s also possible that their activity in China would be frowned upon by their Western audience and regulators. (Most of these problems, as you might have guess, also apply to Twitter, making its successful entry into China equally unlikely.)
So without Facebook and Twitter, does that mean China’s social media users are unreachable by Western social networks?
Not exactly:
LinkedIn: A Bridge for the West and China’s Business Professionals
Linkedin enjoys some usage in China (last April, the company reported 2 million mainland Chinese users of its English language service) and the real number is probably a lot higher than what LinkedIn can track, since many Chinese users register their accounts from overseas.  As such, LinkedIn is probably the social media network with the most active Great FireWall crossover. (Here’s my own Linkedin account.) It’s a fairly good East-West business networking tool, but due to lack of China-specific functionality and content, its use as a business networking tool between Chinese people has been limited.  None of the LinkedIn “clones” in China have really gotten much traction yet, with Ushi being the latest in a string of start-ups trying to build the LinkedIn of China. Instead, Sina Weibo seems to be becoming the de facto standard for Chinese professionals looking to connect with other professionals online.
Western App Developer Advice: To Succeed in China, Find the Right Network, And Local Help 
Since China’s social network ecosystem is so huge, the sheer number of options available for Western developers to leverage can sometimes be confounding. Fortunately, many of China’s leading social networks are becoming more open to integrating with app developers from the West: Mobile game devs interested in expanding to China should consider integrating Sina and Tencent Weibo into their titles, while Web games will do better on QQ’s QZone. Be warned, however, Qzone’s social network is still a relatively closed platform. By comparison, Sina Weibo and Tencent Weibo are relatively open, and offer open API integration to mobile developers.  That said, most of the API documentation is still in Chinese, so either having someone on staff or a Chinese partner who is fluent in Chinese tech lingo is the most effective way to get integrated.
Before coming to China, however, you probably want to consider working with a local partner who can handle regulations, help protect your IP, and manage promotion of your app, aspects I discuss at greater length on my company’s blog. Leveraging Chinese social networks is a great way for mobile apps and games developers to reach the Chinese consumers.  We’re seeing great startups like Handy Games (Germany), Defiant Development (Australia) andRobot Entertainment (U.S.) join us in this space. To be sure, it will take some time and patience for Western and Chinese companies to work well together. But with so many social network users in China, especially on mobile, the opportunity is too great to ignore.

2013年4月25日 星期四

Bono:你不可能讓如此聰明的人只為了錢工作


jony ive圖片來源:Flickr
本文編譯自「Bono on Apple: “…you cannot get people this smart to work this hard just for money”」(註一)。
時代雜誌近日公布了世界百大最有影響力人物的名單(註二),這之中包括了許多科技界的名人,蘋果的首席設計師 Jony Ive 也在其中。而其中有趣的是,Jony 的介紹詞是由著名搖滾樂團 U2 的主唱 Bono 所寫的。
Bono 除了是樂團主唱之外,同時也是個活躍的社會運動家(註三)。身為一個被賈伯斯帶進蘋果世界的人,Bono 比一般人有更多機會去接觸到 Jony 和他團隊的工作,這也許就是為什麼這段介紹詞在此的意義(註四):
Jony Ive 本身就足以代表著蘋果的經典。金屬拉絲的紋理、拋光的玻璃材質、趨向簡約的軟體,他的天賦不只是能發現別人所不能做的,還能知道自己可以如何突破。蘋果的設計實驗室就像神聖的場所一般,在那裡看著他和團隊工作,彷彿像在觀察罕見的團隊精神。團隊敬愛他,他也一樣信賴著團隊。蘋果的競爭對手所不了解的是,你不可能讓如此聰明的人只為了錢而工作。(後略)
若是不談論歌功頌德的部分,其實這最後一句話的準確程度超乎我們的想像。對現階段的蘋果而言,獲得人才和留住他們成為重要的議題。但如今在蘋果工作的人,也絕非只是單純為了薪水而留下來。留住這類人才的條件非常多,但一定也都是因為蘋果夠特別、夠有吸引力,光是堅持用中小型團隊擔起重責大任和做出真正影響推出產品的決策,蘋果就足以堪稱獨一無二,更不用說若把蘋果當成「大型」硬體公司看待。
事實上,Bono 說的這句話,其實也是在描述蘋果如此成功的主要理由之一,這也是其他公司試著複製蘋果模式時卻忽略的重點。但是,無情地持續推出產品的 Facebook,也是運作這個模式最成功的公司之一。
最近傳出除了蘋果地圖的前負責人 Richard Williamson 之外,還有一些前蘋果員工也被網羅到 Facebook,對此 Facebook 拒絕發表評論(註五)。此時,Bono 這句話反而卻意指著這些「不只重視薪水」的員工待在蘋果感到一籌莫展,並尋求更能讓他們發揮才華的環境。這裡指的環境自然包含了「打造 iOS 上更好的 Facebook 體驗」或甚至是更遠大的藍圖,例如 Facebook Home。然而工作轉換的情形也並不少見,這件事是不是能解讀成蘋果創新能力式微的徵兆就不一定了。歡迎各位讀者留言討論。

2013年4月20日 星期六

從波士頓馬拉松爆炸案看「傳媒攻擊」


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圖片來源:whittaker_colin
事發時,運動員們正在向終點衝刺,觀眾席上洋溢著歡樂的氣氛。但是兩枚炸彈幾乎在同一時間,在相距不到 100 米的兩處地點爆炸,頓時使氣氛變得緊張、充滿血腥和恐懼。
很多人今天一大早起床後打開 Facebook、Twitter、Instagram 和各種新聞類 app,就會看到撲天蓋地的波士頓馬拉松爆炸案相關消息,有文字、傷亡數字和各種照片,這是一起令人悲傷,同時感到氣憤的事件。同理心較強的人哪怕不是在現場,都會難受好一陣子。
在紐約城市大學研究所教授新聞學的教授 Jeff Jarvis 立刻在自己的部落格寫了一篇文章 〈 A media attack 〉1,指出這是一場精心設計的攻擊,目的即是讓恐懼快速散播。
The attack on the Boston Marathon was designed to maximize media coverage: a popular event with cameras everywhere and a narrative that will be sure to follow about innocent enjoyment henceforth ruined by danger.
這場波士頓馬拉松的爆炸攻擊是為了讓媒體曝光效應極大化而設計:一場非常受歡迎、四處都是攝影機的活動,從此會被描述成一場被危險給毀了的事件。
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Jeff Jarvis(照片來源:re:publica 2012
根據媒體的報導,兩起爆炸處都是在馬拉松的終點附近——可能也是專業攝影師最多的地方。而現代科技,例如每天有數以億計的人口使用的社群網站、高速行動網路讓人們可以快速上傳高解析度的照片和影片...... 這些都讓事件發生後消息得以快速擴散,只是訊息在傳遞的同時,也隱含著恐懼與悲傷的情緒。或許是時候讓社群平台重新思考訊息排列的演算法與過濾機制,降低重大新聞事件讓許多使用者感到自己被訊息轟炸(另一種說法叫「洗板」)所產生的後遺症。
Jarvis 教授指出,這次的攻擊恐怕會是個先例,此後舉辦類似活動的同時,人們也將擔心活動的安全,或是花費更多的時間和成本來確認現場安全。他舉了自己在印度新德里飯店的例子,所有進出車輛都必須被檢查、每位客人的包包都要經過 X 光掃描(該飯店的經營者同時也是孟買那間汽車炸彈恐怖攻擊事發飯店的經營者)。
而如同 Jarvis 教授所說,緊接著在本週末舉辦的倫敦馬拉松立即蒙上陰影,BCC 指出倫敦方面將近一步就安全問題進行探討,而且不僅是馬拉松,就連前首相柴契爾夫人的葬禮的安全維護也會因此加強1
螢幕快照 2013-04-16 上午10.40.18
圖片來源:Twitter
事發後,除了現場的救援行動之外,網路公司如租屋服務 Airbnb 也立刻發佈了一頁「Urgent Boston accommodations」給亟需住所的人參考,或是讓使用者提供自己的空間作為受害者安置處;Google 更是提供了「Google person finder」讓大家尋人,或是提供相關訊息;而另一家 Twillo 也為手機通話服務無法使用的人提供解決方案「Call Your Family -- Boston Marathon」。
螢幕快照 2013-04-16 上午11.56.21圖片來源:Google person finder
社群媒體、影音平台的確是訊息擴散的幫手,人們總是會舉阿拉伯之春等事件作為正面的例子。但有時候,也可能成為加速恐懼和悲傷擴散的催化劑,這是非常值得我們關心的議題,歡迎各位讀者留言討論。

2013年4月13日 星期六

Social media - useful tools for business success


"Social media is coming of age. Since the emergence of the first social media networks some two decades ago, social media has continued to evolve and offer consumers around the world new and meaningful ways to engage with the people, events and brands that matter to them. Now, years later, social media is still growing rapidly, becoming an integral part of our daily lives. Social networking is now truly a global phenomenon."

That's said, if we care about getting a message across to customers, helping them identify with our brand, interacting with them, learning from them, giving them a great customer experience. Then we need to understand the significance of the social media today.
First of all, it is important to understand that social networks and blogs continue to dominate Americans’ time online (accounting for nearly a quarter of total time spent on the Internet), according to a recent Neilson Report on social Media. So why aren’t all companies using such an influential, and not to mention FREE, tool to interact with customers and better sell their brand? This is probably because they don’t know about the powerful and innovative social selling techniques that are available today.  Social Selling:  Your business needs it because your customers are already there, and your competition is already doing it.
Here are three popular strategies that proactive companies are using to strengthen their customer relationships and generate leads through social media channels. We can review why these strategies can help improve our company’s social presence.


  1. Social Logins
  2. Responsive Social Care (customer service through social media)
  3. Analyze Social Dashboards



Social Logins

What is it?:
A social login is a useful and fairly new tool that is being used by companies of all industries. Social logins (with Gigya for example) offer visitors the option to register or sign-in to your Website and mobile app with one of their existing social network identities.
What is the potential business impact?:
By allowing social logins, users avoid creating and remembering another username and password, while giving your company access to rich social data, such as: age, sex, demographics, hobbies/interests, social networks, etc. that can be stored in your company’s internal database. The personal information that is captured through these social logins can provide invaluable insight to assist your company in analyzing your brand audience to create targeted email marketing campaigns, flag highly-influential users, and influence company branding.

Responsive Social Care

What is it?
Customer service through social media has become an immediate need for global brands and 47% of social media users engage in social care (Neilson Report). When your company’s image is on the line, it is important to understand the need for social care. Utilizing responsive social care allows your company to take a quick-reactive role for customers that voice their questions and complaints on social channels.
What is the potential business impact?:
In Michael Brito’s book, Smart Business, Social Business, he stated that people “put a surprising amount of trust and credibility in employees of companies” and, “41% of people believed conversations with company employees to be the most credible specialist sources of information.” So, when your customers have a question or are facing an issue with your services, reply to them directly.  Whether responding publicly through the same social media channel, or inviting them to a private chat to assist them with their issue, your personal social service will help retain customers, increase liking, and build overall brand trust.

Analyze Social Dashboards

What is it?
Social dashboards create an easy way to track and update social metrics like Facebook Likes, company mentions, and fan activity on a weekly, monthly, or quarterly basis.
What is the potential business impact?:
Determine success factors that make sense for your company, and then build a dashboard to help monitor and analyze social activity to achieve those goals.  Continue to create and adjust goals for growth based on trends and what’s working for your company. Whether you create these dashboards manually or use a social CRM tool like those listed below:
Useful tools that can assist with determining your social media success:
  • SocialMention is a free tool that collects the total number of conversations about your brand
  • A more robust tool such as Radian6 from Salesforce, has a widget that calculates your share of voice. (The formula for share of voice: # of conversations or mentions of your brand / # of conversations or mentions about competition).
  • Google Analytics measures how much traffic is being referred to your Website from the various social channels. *Try segmenting brand mentions by each individual social channel to uncover opportunities for improvement. You may find that your efforts on one particular channel are going unnoticed, but excelling on another channel.
  • Google Alerts helps you keep current on your competitors.  Learn about what they are doing right, their weaknesses, and discover possible opportunities for you to capitalize on.

(This guest post was written by Alissa Harwood.)


2013年4月6日 星期六

Re-building Chinese culture

Article written by Mu Qian (China Daily)


World influence includes critical as well as commercial success
For Zhang Yu, general manager of China Arts and Entertainment Group, the gap between China's and the United States' use of soft power is clearly reflected in the film Avatar.
While the American film easily sweeps the box offices throughout China, no Chinese film comes close to its appeal at home or abroad.
"We have achieved great economic success in the last 30 years, but culturally we are lagging far behind," he said.


Zhang believes that China is now catching up in terms of cultural influence. At least, his group is now developing at an unprecedented rate.
In the restructuring of China's cultural system, like many other cultural organizations, China Arts and Entertainment Group evolved from a public institution to an enterprise. Since the move in 2004, the group's total assets have increased by 250 percent, according to Zhang.
Last month, the group was granted credit not exceeding 1 billion yuan ($147 million) by the Industrial and Commercial Bank of China. According to Zhang, the cash will be used to promote the company's productions in overseas markets, build its national ticketing system and performance venues.
"Our aim is to become a major arts and entertainment group, like Walt Disney or Time Warner," he said.
Era, a multi-media show which the group co-produced with the Shanghai Media Group(SMG), has attracted more than 1.7 million viewers since 2005. Zhang is now planning to take the show on tour overseas and hopes it will have the influence of Mamma Mia, a recent Hollywood blockbuster musical.


Shanghai Media Group (SMG) is a key media player in China, operating 13 analog TV channels, 16 national digital cable channels, one broadband TV channel, one mobile TV channel, one IPTV service, 11 radio channels, five print media businesses, and six sports clubs. 
(Want to understand more, see case study here: Shanghai Media Group Partners with Cisco on Digital Media Transformation)

However, in the eyes of Feng Jicai, vice-president of the China Federation of Literature and Art as well as a renowned writer, painter and preservationist, commercialization is not always helpful in building China's cultural influence.
"Prices for Chinese art works have been rising greatly, but we have not seen the birth of masterpieces that represent our time. Chinese films have achieved marvelous box office appeal, but not critical, artistic success," he said. "Cultural undertaking is not just about business."
Feng, who believes there are some forms of culture and art that are not commercially viable and need to be supported by the government, established the Feng Jicai Folk Culture Foundation, which is devoted to the preservation of traditional Chinese culture. Apart from the sale of his own paintings, the foundation has yet to receive much in the way of public donations.
"Chinese society is now like an upstart. Most people in the cultural field are only thinking of making money through culture," he said.
Feng, who is a standing member of the National Committee of Chinese People's Political Consultative Conference (CPPCC), is going to submit a proposal at this year's CPPCC about the establishment of a system for re-evaluating the preservation of intangible cultural heritage and penalizing those responsible for its vicious exploitation.

"Culture is something that must not be missing. I hope the government will set up a forward-looking national strategy that will upgrade China's cultural development." he said.

2013年4月4日 星期四

Inspiration needed? Here is 10 creative TED talks

靈感的創造的前提,
每次造訪Ted Talk總有令我意想不到的收穫。
今天分享十個與創造力相關

1.Elizabeth Gilbert: Your elusive creative genius
Elizabeth Gilbert muses on the impossible things we expect from artists and geniuses -- and shares the radical idea that, instead of the rare person "being" a genius, all of us "have" a genius. It's a funny, personal and surprisingly moving talk. 

2.David Kelley: How to build your creative confidence
Is your school or workplace divided into "creatives" versus practical people? Yet surely, David Kelley suggests, creativity is not the domain of only a chosen few. Telling stories from his legendary design career and his own life, he offers ways to build the confidence to create... (From The Design Studio session at TED2012, guest-curated by Chee Pearlman and David Rockwell.) 

3.Janet Echelman: Taking imagination seriously
Janet Echelman found her true voice as an artist when her paints went missing -- which forced her to look to an unorthodox new art material. Now she makes billowing, flowing, building-sized sculpture with a surprisingly geeky edge.

4.Stefon Harris: There are no mistakes on the bandstand
What is a mistake? By talking through examples with his improvisational Jazz quartet, Stefon Harris walks us to a profound truth: many actions are perceived as mistakes only because we don't react to them appropriately.

5.Tim Brown: Tales of creativity and play
At the 2008 Serious Play conference, designer Tim Brown talks about the powerful relationship between creative thinking and play -- with many examples you can try at home (and one that maybe you shouldn't).

6.Amy Tan: Where does creativity hide?
Novelist Amy Tan digs deep into the creative process, looking for hints of how hers evolved.

7.Ken Robinson says schools kill creativity
Sir Ken Robinson makes an entertaining and profoundly moving case for creating an education system that nurtures (rather than undermines) creativity.

8.Isaac Mizrahi on fashion and creativity
Fashion designer Isaac Mizrahi spins through a dizzying array of inspirations -- from '50s pinups to a fleeting glimpse of a woman on the street who makes him shout "Stop the cab!" Inside this rambling talk are real clues to living a happy, creative life.

9.John Bohannon: Dance vs. powerpoint, a modest proposal
Use dancers instead of powerpoint. That's science writer John Bohannon's "modest proposal." In this spellbinding choreographed talk he makes his case by example, aided by dancers from Black Label Movement. 

10.Kirby Ferguson: Embrace the remix
Nothing is original, says Kirby Ferguson, creator of Everything is a Remix. From Bob Dylan to Steve Jobs, he says our most celebrated creators borrow, steal and transform.